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Westinghouse Roku TV
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Frequently asked Questions:
Q: What type of manufacturer warranty do you offer?
A:We offer a 1-year limited warranty. To learn moreClick here.
Q: I recently bought my product 2 weeks ago and am having problems. Do you offer warranty service?
A:We strongly encourage our customers to contact our customer service team prior to returning the item to the store for assistance(800) 701-0680.
View the TV warranty card:Warranty card TV
Q: I'm having trouble activating my new Westinghouse Roku TV, what should I do?
A:Once your product is unpacked and connected to power as described in the user guide, you will need to visit Roku's activation website link to activate your TV.
Westinghouse Roku TV activation link:https://my.roku.com/link
* Beware of fraudulent websites, do not use a search engine to find the official activation page. Roku doesn't charge for activation support - beware of scammers pretending to be a Roku service agent.
Q: Is Roku free?
A:Yes. Roku does not charge for activation support. Beware of scammers pretending to be a Roku service agent.
Q: Can I use Amazon Alexa or Google Assistant on my Westinghouse Roku TV?
A:Yes, you can use Amazon Alexa or Google Assistant to control your TV with your voice.
Q: How do I use Amazon Alexa with my Westinghouse Roku TV?
A:Alexa is a cloud-based voice service from Amazon that can be integratedRoku voice search and voice controlSo you can use commands like"Alexa, show me action movies in the bedroom Roku", or"Alexa, start HBO NOW on Living Room Roku"to find content and manage playback on your compatible Roku device. If you have a Westinghouse Roku TV, you can also use voice commands for tasks like adjusting the volume, switching inputs (e.g. HDMI 1, HDMI 2, etc.), and turning the TV screen on and off. This article will help you integrate an Alexa-enabled device with Roku voice search and control, and provides some examples of voice commands you can use with your Roku device.
Remarks:
The Amazon Alexa Roku Skill is supported in Canada, Ireland, Mexico, the United Kingdom and the United States.
The Roku Skill for Amazon Alexa is supported on all current generation Roku TVs and Roku players, including the Roku Smart Soundbar.
Using your voice to launch Netflix or to access and interact with Netflix content is not currently supported when using the Roku Amazon Alexa skill. Other voice commands like adjusting the volume are also not supported when using Netflix.
Starting a channel on your Roku device with an Alexa voice command works for over 100 top channels on the Roku platform. However, the launch channel command does not currently work with all channels on the Roku platform.
The Roku Skill for Amazon Alexa does not support all Roku voice features.
Q: What can I do with Amazon Alexa?
A:Using the Roku Skill for Amazon Alexa, you can:
Control media playback:
Issue a command by saying„Alexa“,followed by:
"...break on kitchen Roku"
"...fast forward to Living Room Roku"
"...rewind in the bedroom Roku"
"...Start Prime Video on the Roku"
"... go home with Office Roku"
Search for content:
Issue a command by saying„Alexa“,followed by:
"...find documentaries about Bedroom Roku"
"...show comedy on Kitchen Roku"
Control your Roku TV:
Issue a command by saying„Alexa“,followed by:
"...Turn on Office Roku TV"
"...turn up the volume in the living room Roku"
"...turn the volume up to 20 on the Roku"
"...mute Roku in the bedroom"
"...switch to channel 7.1 on Roku in the living room"
"...switch to HDMI 2 on Kitchen Roku"
- Fast TV Start must be enabled on your Roku TV to use Alexa to turn on your TV screen.
- An HDTV antenna must be connected to your Roku TV to use Alexa to change broadcast channels.
Q: How do I use the Google Assistant with my Westinghouse Roku TV?
A:The Google Assistant is a cloud-based voice service from Google that integrates with the Roku voice search and voice control so you can use commands like"Hey Google, show me action movies in the bedroom Roku", or"OK Google, start HBO NOW on Roku in the living room"to find content and manage your compatible Roku device. If you have a Westinghouse Roku TV, you can also use voice commands for tasks like adjusting the volume, switching inputs (e.g. HDMI 1, HDMI 2, etc.), and turning the TV screen on and off.
Remarks:
- The Google Assistant Roku Action is supported in Canada, Ireland, Mexico, the United Kingdom and the United States.
- The Roku Action for Google Assistant is supported on all current generation Roku TVs and Roku players, including the Roku Smart Soundbar.
- Using your voice to launch Netflix or access and interact with Netflix content is not currently supported when using the Roku Action for Google Assistant. Other voice commands like adjusting the volume are also not supported when using Netflix.
- Starting a channel on your Roku device with a Google Assistant voice command works for more than 100 top channels on the Roku platform. However, the launch channel command does not currently work with all channels on the Roku platform.
- The Roku Action for Google Assistant doesn't support all Roku voice features
Q: What can I do with Google Assistant?
A:When you use the Roku Action for Google Assistant, you can:
Control media playback:
Issue a command by saying"Hello Google",or"OK Google,"followed by:
"...break on kitchen Roku"
"...fast forward to Living Room Roku"
"...rewind in the bedroom Roku"
"...start the Roku Channel on Office Roku"
Search for content:
Issue a command by saying"Hello Google",or"OK Google,"followed by:
"...find documentaries about Bedroom Roku"
"...show me comedy on Kitchen Roku"
Control your Roku TV:
Issue a command by saying"Hello Google",or"OK Google,"followed by:
"...Turn on Office Roku"
"...turn up the volume in the living room Roku"
"...mute Roku in the bedroom"
"...switch to channel 7.1 on Roku in the living room"
"...switch to HDMI 2 on Kitchen Roku"
- Fast TV Start must be enabled on your Roku TV in order to use the Google Assistant to turn on your TV screen.
An HDTV antenna must be connected to your Roku TV to use the Google Assistant to change broadcast channels.
- Fast TV Start must be enabled on your Roku TV in order to use the Google Assistant to turn on your TV screen.
Q: How do I integrate the Google Assistant with my Roku device?
A:To use the Roku Action for Google Assistant, you must link your Roku account to your Google account using the Google Home mobile app on your iOS or Android device.
- Launch the Google Home mobile app on your smartphone.
- Tap thePlusSymbol
in the top corner. - BeatSet up devicefrom the list.
- ChooseHave you already set something up?
- Tap theLupeSymboland searchYear.
- ChooseYearfrom the list.
- If prompted, sign in to your Roku account.
in the top corner.
and searchYear.- note: If you can't sign in to your Roku account, find out morewhat to do if you forgot your email address or password.
- Select or select the Roku devices you want to use with Google AssistantChoose Allto link all your Roku devices.
- ChooseKeep goingand follow the prompts to return to the Google Home app.
Q: How do I turn my Roku TV on and off using the Google Assistant?
A:When a function is calledFast TV Start is enabled,You can listen to music, podcasts, and live radio on Pandora, TuneIn, or iHeartRadio when the screen on your Roku TV is off, or wake your TV with voice commands.
Once Fast TV Start is enabled, you can turn on your Roku TV screen by saying something like"Hey Google, turn on bedroom Roku". You can use a specific command like"Hey Google, launch The Roku Channel on Kitchen Roku"to turn on your Roku TV screen and perform an action at the same time.
Q: What can I do in the Roku app?
Use your mobile device as a digital remote control.
Use your headphones/earbuds to watch TV privately without disturbing others.
Voice control and search for movies, shows, actors and more!
Q: How do I use headphones on my mobile device for private listening?
A:Connect your headphones/earphones to your device via Bluetooth. Once your headphones/earbuds are paired, you can go to the Roku mobile app and enable the "Headphones" icon as shown in the image above.
Private listening is a feature of the Roku mobile app that lets you hear audio from streaming channels and live digital TV on earbuds, earbuds, or headphones connected to your phone or tablet.
- You must first install the latest version of the Roku mobile app and connect your mobile device to your Roku device. To establish this connection, both your mobile device and your Roku device must be connected to the same wireless network.
- When private listening is active, you won't hear any audio from your TV speakers.
- You must have an HDTV antenna connected to your Roku TV to use private listening with live digital television. Mobile private listening is not supported with over-the-air analog broadcast television.
IMPORTANT: Do not put on your headphones until the volume has reached a safe level.
You can also enable (and disable) private listening by tapping the headphones icon on the remote screen.
Q: Can I connect my gaming console to my Westinghouse Roku TV?
A:Yes. Once your gaming console is connected to your TV, you can switch the input to your gaming console directly on the Westinghouse Roku TV interface.
Q: Can I connect a soundbar to the TV?
A:Yes. All Westinghouse Roku models feature an optical digital output and HDMI connectivity, allowing you to connect your sound system to your TV.
You can connect an audio/video receiver (AVR) or soundbar to the HDMI port on your Roku TV that supports ARC (Audio Return Channel). If your AVR or soundbar doesn't support ARC, you can connect it to your Roku TV's optical (S/PDIF) output.
note: To use ARC, your AVR or soundbar must support ARC and it must be enabled on this device. Consult your AVR or soundbar product documentation for more information on this requirement.
Q: Can I wall mount my Westinghouse Roku TV?
A:Yes. All Westinghouse Roku models feature a VESA wall mount.
Q: Does the TV have an Ethernet input?
A:The Westinghouse Roku TV 4K UHD Series features Ethernet connectivity. Our Westinghouse Roku TV FHD and HD models do not.
Q: Does the TV have WiFi?
A:Yes, all Westinghouse Roku TVs can be connected to the internet via WiFi.
Q: Do I need to buy a cable box to stream on channels like Netflix or YouTube?
A:No, Roku is a smart TV platform that gives you access to thousands of channels like Disney Plus, Peacock, Netflix, Apple TV, Youtube, Pandora... and the list goes on!
* Please note that some apps may require subscription fees to access their content.
Q: Can I use the TV as a monitor?
A:Yes. You can connect your computer to the TV with an HDMI cable. If you want to use the TV as a gaming screen, we recommend you consider buying oneGaming-Monitor von Westinghouse. We also offer a range of products forWestinghouse Heimbüro-Monitore.
Q: Do Westinghouse Roku TVs stream 4K?
A:If you purchase our Westinghouse Roku TV 4K UHD models, you can stream content through Roku in 4K. Roku also makes “4K Spotlight” available to its customers, alongside other channels like Amazon Prime Video or Netflix, which may also offer 4K content.
Q: Can I use voice search to search and control my Westinghouse Roku TV?
A:Yes. To be able to use the voice search and control functions, you must first have theyear appvia Google Play or the App Store for Apple users.
The Roku app for Android is compatible with Android devices running Android version 5.0 or later. Visit Google Play™save to your Android device, orVisit the Google Play online storeto download the Roku mobile app for Android.
The Roku app for iOS is compatible with Apple devices running iOS version 11.0 or later. Visit the App Store®on your Apple device (iPhone, iPad, iPod Touch) orVisit the online app storeto download the Roku mobile app for iOS.
Q: How do I pair my Bluetooth device?
A:Before you can start streaming Bluetooth audio, you need to connect your smartphone, tablet, or computer to your Roku TV (with Roku wireless speakers) or Roku Smart Soundbar. This is done through a detection process calledpairingThis allows Bluetooth devices to register information about each other to create a secure wireless connection. Because this pairing information is retained even when Bluetooth devices are turned off, it is usually only necessary to pair your Bluetooth device once.
Follow the steps below to pair your Bluetooth device.
- Press theHeimTasteon your Roku remote.
- Scroll up or down and selectIdeas., followed byRemote Controls & Devices.
- ChoosePair Bluetooth device.
- When you see the Bluetooth pairing screen, go to your smartphone, tablet, or computer and use the next steps to complete the pairing process.
- Open the Bluetooth settings on your smartphone, tablet or computer.
- Make sure Bluetooth is turned on or enabled on this device.
- Wait a moment for your Bluetooth device to search for devices and discover your Roku device.
- Select your Roku device (e.g.43″ Roku-TV,Roku Smart-Soundbar) from the list of available devices.
- Press theHeimTaste
on your Roku remote.After you complete the pairing process, your Roku device will appear in the paired devices list on your smartphone, tablet, or computer. Also, your Bluetooth device will appear in the list ofMy paired deviceson your Roku device (along with any connected Roku audio devices and remotes).
Q: How do I connect my Bluetooth device?
A:When you pair your Bluetooth device for the first time, it may also automatically connect to your Roku device. When it's connected, you'll see the status "Connected" next to your Bluetooth device on the .My paired devicesList.
Q: How do I stream Bluetooth audio from my connected device?
A: Once your Bluetooth device is connected, begin playing audio on your smartphone, tablet, or computer and the Bluetooth channel on your Roku device will automatically launch. While listening to streaming audio from your Bluetooth device, the Bluetooth channel will display your device name, track name, and artist name in that order.
note: Roku audio devices support the AAC and SBC audio codecs when using Bluetooth.
If you don't hear any sound from your Roku audio device, use your Roku remote to adjust the volume or press and holdmicrophoneTaste
on a voice remote and say something like„Band 20“or"turn up the volume". If you're still having trouble, learn what to do if your Bluetooth device is connected but there's no sound.
To stop streaming Bluetooth audio, simply end the Bluetooth channel on your Roku device, or you can manually unpair your Roku device through the Bluetooth settings menu on your smartphone, tablet, or computer.
Once your Bluetooth device is disconnected, you will not be able to stream Bluetooth audio to your Roku audio device until you reconnect it as described in this article.